2. Data Protection Policy
MOULDSOLUTIONS is committed to respecting the privacy of its users, which is why we have structured our website so that it is possible to browse without having to enter personal data. When it is necessary to collect personal data from users to provide our services or when users decide to share their data on their own initiative, the use of this information will be carried out in accordance with the current legislation of the General Data Protection Regulation (RGPD).
The data shared by users will be subject to computer processing and will be recorded in the MOULDSOLUTIONS database. When the user chooses to provide us with information relating to their personal data (any information through which they can be identified), it is guaranteed that the data shared will only be used for the purposes of their relationship as a MOULDSOLUTIONS customer.
When planning this website, we adopted measures that we consider to be the most appropriate to ensure the accuracy, integrity and confidentiality of users’ personal data, as well as their other rights. Our records may include data that was obtained throughout the contractual relationship you established with us and following the various interactions carried out with our website.
Users must always guarantee the veracity, accuracy, authenticity and validity of the personal data they have provided to MOULDSOLUTIONS.
Types of data that may be collected through our website.
Comments – On pages where visitors are given the opportunity to leave comments, the data present in the comments form is saved, as well as the IP address and browser user agent, to help with spam detection. An anonymized string created from your email address (also called a hash) can be sent to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile photo is visible to the public in the context of your comment.
Contact Request Forms or Registrations – When visitors use the forms that may be present on our website, only the data that is present at the time of use will be saved, which may generally include the request for: Full Name; Tax Identification Number; Telephone Contact, Full Address; E-mail address; Company Name.
These forms, when successfully submitted, send the completed data to a MOULDSOLUTIONS email account. The data sent may also be saved in databases. The access to this data is restricted to authorized MOULDSOLUTIONS personnel only.
With whom we share the data – MOULDSOLUTIONS ensures the complete confidentiality of the personal data provided and only transmits it to third parties for the sole and exclusive purpose, to carry out the service requested by the user, which may include: the delivery of products or the provision of home services (couriers/company technicians); travel for technical assistance and/or warranty processing and/or product returns (suppliers); execution of purchased service contracts (operators); and to judicial and tax authorities to comply with legal requirements.
Owner and Data Controller – Within the scope and for the purposes of the services and sales we provide to our users, MOULDSOLUTIONS is the entity responsible for processing your personal data and for ensuring the protection of your privacy, acting in accordance with the legislation in force of the Regulation General Data Protection (RGPD).
Conservation Period – MOULDSOLUTIONS will keep the collected data until the data subject requests that it be forgotten.
Right to access, change and remove your personal data – At any time, the user has the right to access their personal data, as well as, within the limits of the contract and the GDPR, to change them, oppose their processing , decide on their authorized processing, withdraw consent and exercise other rights provided for by law (except when the data is essential for the respective invoicing by MOULDSOLUTIONS and compliance with the legal obligations to which MOULDSOLUTIONS is subject). If you withdraw your consent, this does not compromise the lawfulness of the processing carried out up to that date. You have the right to be notified, under the terms set out in the Regulation, if a breach of your personal data occurs, and you may lodge complaints with the authorities.
Security – MOULDSOLUTIONS is committed to ensuring the security of the information that the user shares with us. To prevent unauthorized access or advertising, as well as maintain data accuracy and ensure the correct use of information, we have put in place physical, electronic and managerial procedures to protect the information we collect online. We use encryption when we collect or transfer sensitive data. Contact of the Data Protection Officer: info@mouldsolutions.pt
