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Terms and Conditions of Use

[company_complete_name] hereinafter referred to as [company_short_name], headquartered at [company_address] legal entity n.º [company_NIF_number], responsible for this website ([company_domain]) describes on this page the terms and conditions of use and pre-contractual information regarding contracts concluded remotely on this website ( and its respective subdomains, referred to in article 4 of Decree-Law no. 24/2014 of 14 February.

[company_short_name] reserves the right to freely modify pre-contractual information in order to adapt it to applicable legislation, without the need for any prior notice.

1. General Conditions of Use

Both browsing this website and purchasing any product or service offered by it presupposes acceptance of this information and the general conditions of use contained on this page. The user undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using it for activities contrary to the law, morals and good customs or rights and interests of third parties.

This website may have links to other external websites, which may contain useful information or tools for our users, however these general conditions will not apply to these third-party websites. As such, the user must inform themselves about the Terms and Conditions of Use on the sites to which they were redirected.

MOULDSOLUTIONS reserves the right to modify unilaterally and at any time, without notice, the presentation and content of this website, its services, the general conditions of use and the Terms and Conditions of Use, except for contracts already signed and running. These changes are intended to continuously improve this website as well as the services offered to the user who, if they do not agree with the changes made, may terminate the contract.

The content and information created for the presentation of this website is the property of MOULDSOLUTIONS, therefore its use, reproduction, copying or dissemination by other means of logos, texts, images and videos appearing on this website are subject to its prior authorization.

MOULDSOLUTIONS takes into account information relating to the essential characteristics of products or services through technical descriptions shared, or not, by its suppliers and photographs that illustrate the products sold. The images of products or services presented on this website are for illustrative purposes only, unless otherwise mentioned.

MOULDSOLUTIONS recommends that the user, in order to obtain complete information about the respective characteristics of the product or service, consult the detailed description, or failing that, contact MOULDSOLUTIONS.

Every effort is made to ensure that the information presented on this site is free from typographical and image errors. Whenever these occur, after detection, MOULDSOLUTIONS will correct them as soon as possible.

2. Data Protection Policy

MOULDSOLUTIONS is committed to respecting the privacy of its users, which is why we have structured our website so that it is possible to browse without having to enter personal data. When it is necessary to collect personal data from users to provide our services or when users decide to share their data on their own initiative, the use of this information will be carried out in accordance with the current legislation of the General Data Protection Regulation (RGPD).

The data shared by users will be subject to computer processing and will be recorded in the MOULDSOLUTIONS database. When the user chooses to provide us with information relating to their personal data (any information through which they can be identified), it is guaranteed that the data shared will only be used for the purposes of their relationship as a MOULDSOLUTIONS customer.

When planning this website, we adopted measures that we consider to be the most appropriate to ensure the accuracy, integrity and confidentiality of users’ personal data, as well as their other rights. Our records may include data that was obtained throughout the contractual relationship you established with us and following the various interactions carried out with our website.

Users must always guarantee the veracity, accuracy, authenticity and validity of the personal data they have provided to MOULDSOLUTIONS.

Types of data that may be collected through our website.

Comments – On pages where visitors are given the opportunity to leave comments, the data present in the comments form is saved, as well as the IP address and browser user agent, to help with spam detection. An anonymized string created from your email address (also called a hash) can be sent to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After your comment is approved, your profile photo is visible to the public in the context of your comment.

Contact Request Forms or Registrations – When visitors use the forms that may be present on our website, only the data that is present at the time of use will be saved, which may generally include the request for: Full Name; Tax Identification Number; Telephone Contact, Full Address; E-mail address; Company Name.

These forms, when successfully submitted, send the completed data to a MOULDSOLUTIONS email account. The data sent may also be saved in databases. The access to this data is restricted to authorized MOULDSOLUTIONS personnel only.

With whom we share the data – MOULDSOLUTIONS ensures the complete confidentiality of the personal data provided and only transmits it to third parties for the sole and exclusive purpose, to carry out the service requested by the user, which may include: the delivery of products or the provision of home services (couriers/company technicians); travel for technical assistance and/or warranty processing and/or product returns (suppliers); execution of purchased service contracts (operators); and to judicial and tax authorities to comply with legal requirements.

Owner and Data Controller – Within the scope and for the purposes of the services and sales we provide to our users, MOULDSOLUTIONS is the entity responsible for processing your personal data and for ensuring the protection of your privacy, acting in accordance with the legislation in force of the Regulation General Data Protection (RGPD).

Conservation Period – MOULDSOLUTIONS will keep the collected data until the data subject requests that it be forgotten.

Right to access, change and remove your personal data – At any time, the user has the right to access their personal data, as well as, within the limits of the contract and the GDPR, to change them, oppose their processing , decide on their authorized processing, withdraw consent and exercise other rights provided for by law (except when the data is essential for the respective invoicing by MOULDSOLUTIONS and compliance with the legal obligations to which MOULDSOLUTIONS is subject). If you withdraw your consent, this does not compromise the lawfulness of the processing carried out up to that date. You have the right to be notified, under the terms set out in the Regulation, if a breach of your personal data occurs, and you may lodge complaints with the authorities.

Security – MOULDSOLUTIONS is committed to ensuring the security of the information that the user shares with us. To prevent unauthorized access or advertising, as well as maintain data accuracy and ensure the correct use of information, we have put in place physical, electronic and managerial procedures to protect the information we collect online. We use encryption when we collect or transfer sensitive data. Contact of the Data Protection Officer:

3. Cookies Policy

What are cookies? “Cookies” are small software tags stored on access equipment through the browser, retaining only information related to preferences, not including, as such, personal data.

What are Cookies for?

Cookies serve to help determine the usefulness, interest and number of uses of websites, allowing faster and more efficient browsing, eliminating the need to repeatedly enter the same information.

What types of cookies are there?

There are two groups of cookies that can be used

  • Permanent cookies – these are cookies that are stored at the browser level on the access equipment (PC, mobile and tablet) and used whenever you make a new visit to the MOULDSOLUTIONS website. They are generally used to direct navigation to the user’s interests, allowing a more personalized service to be provided.
  • Session cookies – these are temporary cookies that remain in the browser’s cookie file until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.

For what purposes do we use cookies?

  • Strictly necessary cookies – Allow navigation on the website and use of applications, as well as access to secure areas of the website. Without these cookies, the required services cannot be provided.
  • Analytical cookies – They are used anonymously for the purposes of creating and analyzing statistics, in order to improve the functioning of the website.
  • Functionality cookies – They store the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time they visit it.
  • Third-party cookies – Measure the success of applications and the effectiveness of third-party advertising. They can also be used to customize a widget with user data.

How can you manage cookies?

All browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in the respective browser. The user can configure cookies in the “options” or “preferences” menu of their browser. Please note, however, that disabling cookies may prevent some services from functioning correctly, partially or completely affecting website navigation.

4. Viruses/Trojans/Malware

MOULDSOLUTIONS is not responsible for losses resulting from any computer viruses or any other situations to which it is oblivious, and which prevent access and correct functioning of this website as well as the services available on it.​

5. Alternative Consumer Dispute Resolution Entities

Alternative dispute resolution is the possibility that all consumers have at their disposal.

They can turn to official entities to help them resolve or provide guidance on a conflict before opening litigation in the Courts. In the event of a consumer dispute, the consumer may resort to the following alternative consumer dispute resolution entity:

  • National Center for Information and Arbitration of Consumer Conflicts
  • Telephone: +351 213 847 484
  • Email:
  • Website:​
Entety Scope Phone
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Nacional +351 213 847 484
Centro de Informação, Medição e arbitragem de Conflitos de Consumo do Algarve District of Faro +351 289 823 135
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra District of Coimbra +351 239 821 690
Centro de Arbitragem de Conflitos de Consumo de Lisboa Lisbon Metropolitan Area +351 218 807 000
Centro de Arbitragem de Conflitos de Consumo da Madeira Autonomous Region of Madeira +351 291 750 330
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave Vale do Ave Area +351 253 422 410
Centro de Informação, Mediação e Arbitragem de Consumo North Region +351 253 617 604

For more information, go to the Consumer Portal website at (under article 18 of Law no. 144/2015, of 8 September)

6. Online Complaints Book

The Online Complaints Book aims to modernize and simplify the process of submitting and monitoring complaints, which until now could only be done through the Complaints Book in physical format. For more information about the Online Complaints Book, see decree-law no. 74/2017.

Online complaints book –

7. Commercial Contacts

MOULDSOLUTIONS exclusively provides the following telephone numbers for its commercial contacts:

  • +351 244 028 130 national landline
  • +351 919 023 328 national mobile network
  • +351 912 744 320 national mobile networkFor

contacts by Email:

Other forms of contact: in person at the company headquarters

Terms and Conditions of Use updated on: [company_terms_date]